Knitted by Krux Lab·Account deletion
Delete your account
You can delete your Knitted account and everything saved to it at any time. Here's how, and exactly what happens.
01In the app
- Open Knitted and go to Settings.
- Optional: tap Export my data first to keep a copy of everything you've tracked.
- Scroll to the bottom and tap Delete account, then confirm.
It happens right away and can't be undone.
02Without the app
The fastest way is to reinstall Knitted, tap I already have an account, sign in, and delete from Settings as above. If you can't, email us:
Use the subject "Delete my Knitted account" and tell us whether you signed in with Apple or Google and roughly when you started using Knitted. A purchase receipt helps too. Because we don't store email addresses, we may ask a question or two to find your account and confirm it's yours. We'll delete it within 30 days and write back when it's done.
If you never signed in, nothing you tracked was saved to an account; it lived only on your phone and is gone when you delete the app. You can still email us to delete your purchase record.
03What's deleted
- Your Knitted account.
- Everything saved to it: your journey, everything you logged and wrote, and every earlier saved version.
- Your photos.
- Knitted's copy on your phone, and your connection to Sign in with Apple, which we revoke.
04What isn't, and for how long
- Purchase records at our purchase provider, RevenueCat, aren't removed automatically yet. Ask in the same email, or separately, and we'll delete them within 30 days.
- Your subscription isn't cancelled. Cancel it in the App Store or Google Play (how). Apple and Google keep their own records of your purchase.
- Server logs are kept briefly, typically days, then deleted.
- Apple and Google sign-ins are separate accounts. If you used both, each one is its own Knitted account; delete each one.
- Readings from Apple Health, Health Connect, and Oura were never saved to your Knitted account; they stay in those apps.
More detail is in our Privacy Policy.